Troubleshooting Dashboard/App Access Issues for AT&T Home Internet Users

Introduction

Some brand ambassadors using AT&T Home Internet have experienced issues accessing the SocialLadder dashboard or app due to the AT&T Smart Home Manager App blocking the platform, which is hosted on Azure.

While we are working with AT&T to resolve this issue, you can follow the steps below to unblock the SocialLadder dashboard and regain access. Additionally, there is a quick workaround for mobile users that can help you regain access immediately.

Steps to Unblock Access to the Dashboard/App in AT&T Smart Home Manager

Overview

The AT&T Smart Home Manager may block access to websites hosted on Azure, including the SocialLadder Ambassador Dashboard. Here’s how you can allow access by manually updating the settings in the Smart Home Manager App.

Steps to Resolve:

1. If you see a blocked webpage error when trying to access the dashboard, open the AT&T Smart Home Manager App on your device.
2. Once the app is open, click the message bubble icon to view alerts for recently blocked websites.
3. In the list of blocked websites, locate the alert related to the SocialLadder Ambassador Dashboard.
4. Select the alert and choose Allow Access. This will add the dashboard’s URL to the whitelist, allowing you to access it again.
5. After completing these steps, you should be able to log in to the dashboard without any issues. If the problem persists, try repeating the steps or contact our support team.

Alternative Workaround for Mobile Users

If you’re accessing the platform on a mobile device and encounter issues, you can simply turn off WiFi and use mobile data to access the SocialLadder dashboard or app. This bypasses the AT&T Smart Home Manager’s blocking settings and allows you to regain access immediately.

 

Troubleshooting

• If the Ambassador Dashboard remains blocked: Ensure that the platform’s URL is listed under allowed websites in the AT&T Smart Home Manager App.
• Need more help?: Feel free to reach out to our support team by emailing us at [e-mail] if the issue continues.

Conclusion

By following the steps outlined in this guide, brand ambassadors using AT&T Home Internet should be able to regain access to the SocialLadder dashboard. We are continuing to work on a long-term solution with AT&T and will keep you updated.